According to the research and statistics DESI 2020 Norway is among the most digital countries in Europe. Norway scores very well in broadband connectivity, internet use, business digitisation and digital public services. Norway is also above average on digital skills.
Since 2014 the European Commission has been monitoring EU and EEA Member States digital progress through the Digital Economy and Society Index (DESI). In the 2020 publication, Norway ranks third after Finland and Sweden.
The DESI Index measure 1) Connectivity, 2) Human Capital, 3) Use of Internet Services, 4) Integration of Digital Technology and 5) Digital Public Services. The Norwegian government’s efforts for digital transformation in the public sector are well aligned with many aspects the GOVTECH approach emphasizes.
About the 1st Digital Platform to public services in Norway
NORGE.no is a guide to digital public services in Norway. The portal presents services from national and local government agencies. You can also find information about how public authorities communicate digitally with citizens. NORGE.no links to digital public services across all sectors and levels of public administration in Norway. These digital services can be found via a search function, a topic menu or eight defined life situations.
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Norwegian authorities at central government and most of the municipalities communicate digitally with citizens. Norway’s secure digital mailbox system is an important tool in enabling this to happen. Norge.no is, therefore, the main source of information for citizens on how to choose and set up a secure digital mailbox DIGIPOST.no or e-BOKS.no.
To set up a secure digital mailbox, citizens need to have an electronic ID and to have their digital contact information registered in the Contact and Reservation Register. More information about this is available via the “Digital citizen” drop-down menu above.
Digital communication by default
Digital communication by default means that digital communication is the standard method of communication between public authorities and citizens in Norway. Norwegian e-Government regulations, which came into force on 7 February 2014, have made this possible. The change from paper to digital communication aims to make daily life for citizens easier and public services better and quicker.
Contact and Reservation Register
An official Contact and Reservation Register has been established to help Norwegian public authorities communicate digitally with citizens. The register contains mobile phone numbers and e-mail addresses of citizens in Norway. The register is used to send notifications when important letters and documents have been sent to citizens digitally.Via NORGE.no, you can update your mobile phone number and e-mail address in the register. You can also learn about communicating digitally with Norwegian public authorities, or how to opt out of the digital communication scheme, if you wish. If you need any help with this, please contact our user support on telephone number 800 30 300 if you are calling from outside Norway) or by e-mail to brukerstotte@digdir.no
Digital mailbox
Norway’s secure digital mailbox scheme allows citizens to receive official documents digitally rather than via paper mail. A digital mailbox also functions as a secure digital archive, so you can easily find important documents from public agencies whenever you need them, wherever you are.There are two approved digital mailbox solutions for citizens in Norway: DIGIPOST and e-BOKS. Both are approved by the Norwegian Government and comply with strict security standards. You can choose whichever one suits your preferences best.
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Responsibility for digital services
Public authorities in Norway are responsible for developing and running their respective digital services. In addition, they are responsible for providing citizens with relevant information and guidance on how to use their digital services and how to find related services.
Security
ID-porten log-in system is used to log into the majority of digital public services shown on Norge.no. Read more about security and data protection. If you have any questions about logging into digital public services, you can contact ID-porten user support service on telephone number 800 30 300 (+47 57 65 50 60 if you are calling from outside Norway) or by e-mail to brukerstotte@digdir.no.
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